Pages

Sunday, April 29, 2012

One Year Later


When I was 20 years old, I left Canada for the South Pacific on my own, with nothing but a backpack.  After a year and a half of travels including New Zealand, Papua New Guinea and Australia, I had a lot more with me than just my backpack. I had a wealth of experiences — Moments that have left a long lasting and ephemeral impact on my  entire being.  It left me with a sense of conviction, that whatever I did in my life, it was going to be related to tourism industry. This propelled me  into my enrolling into the Destination Resort Management Co-op Diploma with Capilano University.   During my time in the program, I was fortunate enough to have the opportunities to work as a Data Entry Clerk for Penticton Economic Development, a BC Ambassador in San Francisco and a Tourism Marketing Assistant for Tourism Penticton.  
My most amazing experience to date, however, is working in Ta Phin, Vietnam with Capilano University and Hanoi Open University  (HOU).  This Community Based Tourism project supported by PATA, with training in areas such understanding the tourist, business development, selling skills, event planning and more, is focused and determined on making a better quality of life for the local people of this area. Living off the land and what little resources they have, these men and women literally reap what they sow. They are famous for their embroidered items such as scarfs, handbags, headbands and just about anything else under the sun. These items are intricate, in that they tell a story and sometimes take months to make. 
I still find myself reflecting on the time in the village with a sort of nostalgia, a force that brings me back there in memory. I wonder how people who have such little, are so happy. After being in Ta Phin, I decided that I was past materialism, thinking this was the key to true happiness. If social classes don’ t exist, then is there no one to compare ourselves to. I don’t know what the answer is but what I do know is there are plenty of places in the world that need our help regardless. Often enough these places have the industry to capitalize on, they just need the resources necessary to develop their skills.  Eighty percent of the world is living in poverty and they say action isn’t taken because the images they see are merely projections that don't resonate with the audience. I challenge these people, to go to Ta Phin.
This month marks a year since I have been in the village and all I can say at this point is that  I want and need to go back. The project continues to move forward with the support of many people just like myself — students who want to make a difference.  Between a blog, twitter and facebook page, our social media channels are definitely gaining momentum.  We also have a video —I strongly encourage you to see it if you haven’t so yet. It can be found here.  Its been 5 years now since I first embarked on that trip to the South Pacific — As fond as I look back on it, I can say with confidence that Ta Phin, Vietnam was a cut above.

Tourism development amid rapidly advancing technology



Internet use is rising rapidly throughout the world. With a global population of 7 billion people, it’s estimated that over one third are online.  Over the last five years, developing countries have increased their share of the world’s total number of internet users from 44% in 2006, to 62% in 2011[1]. Consequently, a new group of off-grid, online communities are emerging. The question is what type of impact could this have on community-based tourism development?

Another important consideration is the role of internet within telecommunications development as the technologies become increasingly inter-connected. The past 15 years have brought about an unprecedented growth rate regarding access to telephone services within developing countries. There are more than twice as many mobile owners in developing countries as in industrialised countries. Subscriber growth rates in developing countries are on average 25 percent per year.1

The World Bank recently produced a study which claims a one percentage point increase in mobile penetration in developing countries is correlated with an increase of 4.7 per cent of average per capita income. Also, a one percentage point increase in internet penetration in developing countries correlates with an increase in 10.5 per cent of average per capita income.[2]This has a particularly interesting application in Viet Nam since 40% of internet users within the country are accessing the internet via their phones, and 98% of Viet Nam is expected to have 3G coverage by end 2012.

 In view of this, it is easy to assume that the connectivity of a population will have a major influence on the development of tourism in that region. As the affordability of this technology increases, many consider the major challenge regarding access levels to be capacity, skill, and training. An interesting consideration, however is that the absorption of rich media content has been proven to translate better to culturally different learning styles than traditional literature. As exposure becomes increasingly likely, it will be valuable for stakeholders involved in tourism development to pay close attention to the integration of these rapidly growing technologies.



[1]ITU (2011) http://www.itu.int/ITU-D/ict/
[2] Qiang, C. (2009). What are the economic and social impacts of the mobile phone sector in developing countries? http://www.proparco.fr/webdav/site/proparco/shared/PORTAILS/Secteur_prive_developpement/PDF/SPD4_PDF/Christine-Zhen-Wei-Qiang-World-Bank-Mobile-Telephony-A-Transformational-Tool-for-Growth-and-Development.pdf

Friday, April 27, 2012

Spotlight: Lo May

It has been an amazing experience being connected with the Sapa villages as we all learn and grow together. One journey that we have had the opportunity watch is Lo May's. Today Lo May can be found in Hanoi, building up her resume as a tourism profesional, and preparing to make a move to Canada to continue her studies.

When we first met Lo May, she was running between her classes at the Taphin elementary school and the CBT Vietnam training sessions. Back then, she told us that she planned to become a singer when she grew up, and would often share her love for singing with traditional songs.

Lo May has had an tough adolescence. When her father passed away her responsibilities to her mother and family became so significant that she almost had to stop going to elementary school. Determined to finish school, it was double-duty for young Lo May.

Lo May has gained a reputation as a youth leader in her village. She has volunteered for NGOs such as Oxfam. She also gained a scholarship to go to highschool at the Vietnam-Laos Friendship School. Since graduation Lo May has become a local tour guide, and a key village trainer and interpreter for the CBT Vietnam project. You can catch what Lo May had to say about tourism and her village in the short film "When the tourists come."

Last year, Capilano University awarded Lo May with a scholarship to attend school in Canada. The scholarship will see that Lo May studies in Capilano University's International Student's Tourism Management Diploma Program. Her years as an undergrad will start this September.

Most recently, Lo May moved to Hanoi to try and gain experience working in Vietnam's growing tourism industry. She has secured a job working with a 3 star hotel group in Hanoi's Old Quarter as a receptionist at one, and as a concierge at another. Within her first week Lo May was making record sales!


When asked Lo May will say that she has learned a lot from the CBT project, especially when it comes to what she knows about tourism. She is excited for new opportunities, and plans to move into the kitchen as soon as she can. Not to leave her other positions, but to work all three! She currently starts at 7:00am working as a receptionist, has lunch, then moves to the second hotel to sell tours and transportation services till 10:00pm 6 days a week.


Lo May is one youth leader from Taphin village that we will be watching as she continues her exciting journey!

Monday, April 23, 2012

Capilano University thanks the PATA Foundation at the 2012 Gala Dinner



On Saturday evening in Kuala Lumpur, Malaysia, Capilano University's Dean of Tourism, Dr. Chris Bottrill addressed and thanked the PATA Foundation at the 2012 Gala Dinner. The address, shown below on the short clip, also included the first look at the most recent CBT Vietnam video (short clip also shown).


The PATA Foundation Gala dinner was yet another successful event planned for the 2012 PATA Annual Conference. The night included short speeches, musical entertainment, a local comedian, and an amazing four-course dinner.


Capilano University faculty member Jen Reilly, and alumni Chris Carnovale were on-hand and acknowledged at the event. The response from the video was outstanding. Here is a short clip of the video being shown (for the first time) at the Gala Dinner.



The video, filmed and produced by Kyle Sandilands, will be uploaded online in the coming days! Stay tuned! To see the first video he produced for CBT Vietnam, follow this link!


Saturday, April 21, 2012

2012 PATA Conference has started. Capilano University and the CBT Vietnam Project is there!

Last night the 2012 PATA Annual Conference was officially opened. Capilano University's Dr. Chris Bottrill and Jen Reilly were there. Joining them was CapU alumni Chris Carnovale. Together they are excited to show off some of the outcomes of the Vietnam training project as well as look to secure a continued partnership with the PATA Foundation.

The team was in Kuala Lumpur a day before the conference started and presented at the PATA Foundation Board meeting and joined in as observers at the PATA's Executive Board meeting. So far, the energy, welcome and response has been overwhelming.

As the days of the conference continue, the CapU team is looking forward to the PATA Foundation dinner where they will premier the newest video recently produced by Kyle Sandilands.